A ‘WARM HOMES’ service is helping vulnerable people across the county to save hundreds of pounds on their fuel bills.

Living in a cold home can affect people’s health and well-being and Leicestershire County Council is offering advice through Warm Homes, part of the council’s First Contact Plus advice and information hub.


Warm Homes Officer Alex Clark visited the 61-year-old in his home and Richard was shown how to reset heating and hot water controls and was provided with some easy-to-follow instructions.

He was also helped in updating his energy supplier to ensure he was on the most affordable tariff and said: “My bills were spiralling and I wasn’t sure what was causing this. I realised I was paying far more than my neighbours for energy and I needed help in solving the problem.

“I’ve switched tariff and my energy bills have reduced by over £24 a month. The service gave me a voice that I didn’t have and pointed me in the right direction, plus it was useful have someone knowledgeable to clarify the jargon. I would definitely encourage others to take advantage of the Warm Homes service.”

Other advice which can also be offered includes:

• Understanding boiler and heating controls;

• Debt relief support;

• Energy efficiency and grants;