Accessibility statement for First Contact Plus

This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some content does not have sufficient foreground and background contrast
  • Some form elements do not have associated labels
  • Some of the older PDFs and Word documents may not meet accessibility standards

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some elements of the website may not be sufficient colour contrast e.g. What’s in My Area heading and supporting text for document downloads. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum).

Some online form elements do not have associated labels which means anyone using a screen reader may not be able to use the form as easily as they should. This fails WCAG success criterion 3.3.2 (Labels and Instructions).

We are working with our developer to correct these issues.

Some the Word documents or PDF’s may not be accessible. We are working to correct this and plan to complete this work by 30 June 2021.

How we tested this website

This website was tested on 22 August and 21 September 2020. We did our own testing of the website’s accessibility. We used the WAVE Web Accessibility Evaluation Tool and Chrome Lighthouse accessibility tool to perform automated reports and did some manual testing.

We tested a number of pages that included a wide range of functionality including news, events, images, quotes, what’s in my area filtering, online form and useful resources available at:

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

This statement was prepared on 21 September 2020.